Susan M. Chandler is the Director of the College of Social Sciences Public Policy Center and a Professor of Public Administration at the University of Hawai‘i at Mānoa. From 1995 to 2002 she served in Governor Benjamin J. Cayetano’s administration as the Director of Human Services. From 1976 to 2006 she was a Professor in the UHM School of Social Work. She teaches in the areas of public policy, network governance, community and organizational change, and policy implementation. She recently completed a book with Richard Pratt, Backstage in the Bureaucracy: Politics and Public Services (U of Hawai‘i P, 2010).